We certainly can. We love books and work hard to keep up to date with new releases too. We have an experienced staff team who can answer your questions, make suggestions and find something that will meet your needs. You can get in touch via email.
We’re sorry to hear that you are unable to login! There are various reasons why this could happen. It’s possible that you are using the guest check out and haven’t registered an account with us. Click Here to set up an account.
If you already have an account and can’t access it, try re–setting your password. A new password will be emailed to you and you can then re–set your password to something you’ll remember once you are logged into your account. If you can’t access your account for any other reason or you’ve forgotten the email you used to register your account, please get in touch via email.
We use USPS and UPS services to send your order to you. When your parcel leaves our warehouse we’ll send you an email to let you know it’s been dispatched.
Yes, the easiest way to do this is by leaving us a note on your order at the checkout stage. There’s a checkbox you can tick if you need to add special delivery instructions. If you’ve already placed your order and you want to delay the delivery, you can get in touch with us via email.
To change your saved card details first you need to login to the site, once logged in you should be directed to your account page, if not you can access this from the top right corner of the page. From here you should have a number of options on your account. One of these is to add/remove card details. For any card you need to update you will have to remove it first and the re–add it.
Detailed instructions on how to transfer eBooks are available here.
All you need to do is add the book you want to your basket and if the free eBook is available for that title it will automatically be added to your order for free. Once you have completed your purchase a link to your free ebook will be provided on the screen and also sent to you via email.
This offer is subject to availability, and the offer can be withdrawn at anytime, without notice. Offer only applies to new purchases.
We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 30 days of you receiving the order from us. We will refund/exchange the full cost within 30 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.
We are unable to accept returns for eBooks or other digital content. Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you. Returns will not be accepted without a Returns Authorisation Form (RAF). If you wish to make a return, please request this form first. Please email any returns requests/queries before sending anything back to [email protected]
If a pre–order item is alone on your order, then we’ll send it out as soon as it is released.
If the pre–order item is ordered along with other items then we’ll split it, and send the rest on ahead. Your pre–order will then follow as soon as it is released.
There is no charge to you for the extra shipping in this case!
Yes. If your church/organization is qualified for sales tax exemption in your state, we can set your account as tax exempt. The set up is a one time process, then future orders you place online will not be charged tax.
To do so, register for or log into your account here. Once you’re on the main account page, click the tab to the right that says Upgrade. From there you will fill out the requested information and upload your tax exemption certificate if applicable.* We will manually process your exemption on our end, usually within 2 business days, and confirm with you via email once this is done. Please note that this tax exemption will only be automatically applied to the email account it is submitted for; if your church/organization has multiple staff members who will be ordering from us, we recommend creating a shared organizational account with us (using the same log–in), or reaching out to request that the tax exemption be applied to multiple accounts.
If you cannot wait for the tax exemption to be processed and need to place an order immediately, you can submit your order with sales tax, and then we can retroactively refund the tax once your paperwork has been processed.
* Please note, we cannot accept IRS tax exemption forms, since we charge state sales tax. For states that require you to enter the seller information on the exemption form, these will need to be addressed to 10ofThose Ltd., as we run the online bookstore for TGC. Our mailing address is 900 E Jefferson St, La Grange, KY 40031.