We aim to process your order as quickly as possible. Please see our shipping page for more details about processing and delivery times. If when placing your order you know you need your resources by a certain date please inform the office. If you have any questions please do get in touch with us via email at [email protected].
If a pre–order item is alone on your order, then we’ll send it out as soon as it is released.
If the pre–order item is ordered along with other items then we’ll do one of two things: split it, and send the rest on ahead. There is no charge to you for the extra shipping in this case! This happens if there is a long time before the book is released. If however, your pre–order is about to release we may hold the order and ship together.
We supply files in both ePub and Kindle (Mobi) format, where for format reads eBook, both formats are supplied, otherwise the format will be listed as Kindle, or ePub.
.mobi files are used with Kindles and ePub files can be used on iPads and most other e–readers. Make sure you buy the correct eBook type for the device you want to use it on.
You should have been provided with a link straight after your ebook purchase to download your ebook. However if you did not download them at that point, you can go back via the Your Account page to view your recent orders and download your ebook.
Once you’ve downloaded your file, you’ll need to transfer it to your eReader device.
Below are instructions for transferring files to two of the most popular eReaders
If your device is capable of web browsing you can download the purchase from our website straight onto your device and into the e–reader application.
Instructions on how to move your purchases onto an iPad (external).
Transferring to Kindle
Connecting your Kindle device to your computer:
Plug the larger end of a USB cable into an available USB port or a powered USB hub connected to your computer.
Connect the other end of the USB cable to the micro–USB port on the bottom of your Kindle device.
When connected to your computer, your Kindle device will go into USB drive mode and its battery will be recharged by the computer. Your wireless service is temporarily shut off and you will not receive any of your subscriptions while in this mode. Also, your Kindle device is not usable as a reading device while you are in USB drive mode, but will return right to where you were when you eject the Kindle device from your computer.
Transferring Kindle content
Once connected to a computer using a USB cable, your Kindle device will appear in the same location as external USB drives usually appear. For Windows users, this is typically in the “Computer” or “My Computer” menu. For Mac users, the drive should appear on the desktop.
Open the Kindle drive. You will see several folders inside, one of which will be named “documents.” This is the folder you will move the downloaded file into.
Locate the downloaded file and copy it into the documents folder. You can generally copy files by clicking and dragging the file to the folder.
Safely eject your Kindle device from your computer and unplug the USB cable. Your content will appear on the Home screen.
It’s possible that you are using the guest check out and haven’t registered an account with us. Click Here to set up your account.
All purchases made on our website are considered a 'firm sale' and are not available for return. If however, your goods have arrived faulty please email us to request a return or replacement.
Any faulty items need to be reported to us within 5 days of delivery. We will refund/exchange the full cost within 21 days, excluding postage & packaging. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement (though this is usually done much quicker).
We are also unable to accept returns for eBooks or other digital content. If there is a problem with your eBook file please do get in touch and we will resolve this for you.
Please email any returns requests/queries before sending anything back to [email protected].
We are pleased to be able to offer a free copy of the eBook on a range of titles, including many 10Publishing titles, when you purchase the physical copy.
All you need to do is add the book you want to your basket and if the free eBook is available for that title it will automatically be added to your order for free. Once you have completed your purchase a link to your free ebook will be provided along with the order details on our account page, and via email.
This offer is subject to availability, and the offer can be withdrawn at anytime, without notice. Offer only applies to new purchases, made online.
To change your saved card details first you need to login to the site, once logged in you should be directed to your account page, if not you can access this from the top right corner of the page. From here you have a number of options on your account. One of these is to add/remove card details.
Yes. If your church/organization is qualified for sales tax exemption in your state, we can set your account up as tax exempt. The set up is typically a one time process (unless your certificate has an expiration date), then future orders you place online should not be charged tax.
10ofThose runs this online bookstore for TGC. To apply for tax exemption, register for or log into your account here on the 10ofThose site. Your log-in information will be the same for both sites. From your account dashboard, click “Upgrade” then “Premium Church Account”. Fill out all the required information and upload your state sales tax exemption certificate*.
We will manually process your exemption on our end, usually within 2 business days, and confirm with you via email once this is done. Please note that this tax exemption will only be automatically applied to the email account it is submitted for; if your church/organization has multiple staff members who will be ordering from us, we recommend creating a shared organizational account with us (using the same log-in), or reaching out to request that the tax exemption be applied to multiple accounts.
If you cannot wait for the tax exemption to be processed and need to place an order immediately, you can submit your order with sales tax, and then we can retroactively refund the tax (if it is over $2) once your paperwork has been processed.
*Please note that we do not accept IRS tax exemption forms, as we collect state sales tax. All forms must be fully filled out with 10ofThose Ltd listed as the seller, if applicable.
Always only $4.99 delivery
for your whole order!
