You’ll find information on this page about some of the basic processes involved in purchasing books from the Gospel Coalition Bookstore, including terms and conditions. The Gospel Coalition Bookstore, is powered and fulfilled by 10ofthose LTD.
PRICES
The price you see is the price you pay (excluding your States relevant sales taxes). Charges for shipping is always $4.99 for Contiguous states. Further shipping details are available on our Shipping page. You’ll automatically receive confirmation of your order via email. All offers are subject to availability and can be removed at any time without notice. .
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment or refund (as applicable). We reserve the right to alter all product pricing without notice.
All products remain the property of 10ofThose Ltd until the payment has been settled in full.
PAYMENT
Payment on our website is managed by a secure system, Vantiv. We accept all major credit and debit cards as well as checks (on mail orders). Payment will be debited within 3 working days.
For orders via mail/email/phone and paid for by check, the products will be dispatched as soon as your check has been cleared. If you want to pay by credit card, but not over the internet please call the office with your card details ready. You can also pay by bank transfer or BACs (the details are provided on the bottom of your invoice)
For church accounts, please contact us [email protected].
CANCELLATION, RETURNS & EXCHANGES
We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 30 days of you receiving the order from us. We will refund/exchange the full cost within 30 days, excluding postage & packaging. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.
If your order arrives defective or damaged we will happily refund/exchange it for you. We will need to be notified of this within 30 days of you receiving the order. Please contact our customer services team if you wish to make a return of defective or damaged goods.
We are unable to accept returns or refunds for eBooks or other digital content unless the files are faulty. Please ensure you are buying the digital copy, only if you require the digital copy.
If there is a problem with your eBook file please do get in touch and we will resolve this for you.
We reserve the right to cancel free / promo books from orders shipping from multiple warehouses, addresses outside the contiguous US, etc.
MISSING ORDERS
Customers have 30 days from which your order is shipped to report that your order has not been received. If you notify 10ofThose that you did not receive your order after the 30–day window, you as the customer are responsible for the full cost of replacing the order should you wish to do so.
Customers are responsible for accurately entering the delivery address at checkout. If a package is undeliverable due to an address being incorrectly entered, we will seek to help you reship your order, but you as the customer are responsible for the full cost of doing so. Items on back–order or pre–order will be shipped to the address that was entered at the time the order was placed, unless we are notified of an address change before the order ships out.
DELIVERY
We aim to process your order as quickly as possible. Delivery times will vary but please allow up to 10 working days for your order to arrive with you. If when placing your order you know you need your resources by a certain date please contact the office. Customers have 60 days from which the order is placed to report that your order has not been received. If you notify 10ofThose that you did not receive your order after the 60–day window (with the exception of backorders and orders we’ve previously communicated with you about), you as the customer are responsible for the full cost of replacing the order.
OUT OF STOCK ITEMS
On most occasions we will hold the whole order until all items are in stock (should we have insufficient stock to complete your order). We do this to reduce the cost to you. We will notify you of this if this is the case. Items can be sent separately on request.
SECURITY
You can shop with Vantiv safe in the knowledge that your transactions are secure.The payment gateway (web site) provides the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorized persons gaining access to credit card information entered on our website.
PRIVACY
To see our full privacy policy click here.
IMAGES AND DESCRIPTIONS
We work hard to ensure that the images we display and the book descriptions given are up to date and accurate. Some product covers may vary upon delivery. Please contact the office if you have any questions. If you notice a discrepancy on the website please contact the office. We reserve the right to remove product reviews in part or in full at our discretion. Reviews that point to other websites will be removed immediately. The submission of them grants us permission to use them in publicity and other means as we see fit. If the product you review wasn’t purchased from 10ofThose, we reserve the right to remove your review with notice.
RECEIPTS
We always provide a receipt with the orders.
CUSTOMER FEEDBACK
We welcome all feedback on our service and would encourage you to e–mail us at any time. Please contact us at, [email protected]. We will respond to your email personally.